Terms and Conditions of Sale
Last updated: 14 September 2026.
These Terms and Conditions of Sale set out the terms governing the purchase, payment, delivery, return and other order-related matters on the website ELE’O.
By placing an order, the customer confirms that they have read and agree to these Terms and Conditions.
1. Seller
Seller:
ELE’O
Email: info@eleohome.lt
2. Products
The ELE’O online store sells candles, home fragrances, room sprays and other home fragrance products.
Product images are provided for illustrative purposes. Due to screen settings, lighting or the nature of handmade production, the actual colour, surface or texture of a product may vary slightly from what is shown in the images.
Variations in the surface, pattern or shade of handmade products are not considered defects where they are inherent to the production process.
3. Placing an Order
The customer places an order through the online store by selecting the desired products and completing the checkout process.
Before confirming the order, the customer must check that all information provided is correct.
An order is considered accepted when the customer receives an order confirmation by email.
The Seller reserves the right to contact the customer if additional information is required to fulfil the order.
4. Prices
All product prices displayed in the online store are stated in euros.
The final order price is shown to the customer before the order is confirmed.
Delivery charges may be calculated separately depending on the selected delivery method and destination country.
The Seller reserves the right to change product prices, but an already confirmed order will be charged at the price applicable at the time the order was placed.
5. Payment
Payment for products can be made using the payment methods available on the website.
Depending on the selected payment method, the payment may be processed by a third-party payment service provider.
The order may only begin to be processed once successful payment has been confirmed, unless clearly stated otherwise.
6. Delivery
Products are delivered to the countries and using the delivery methods available during checkout.
Depending on the destination country and the selected delivery method, orders may be delivered via:
The Seller is not responsible for delivery delays caused by circumstances beyond its control, for example:
- disruptions to courier or postal services;
- customs procedures;
- force majeure circumstances;
- incorrect delivery information provided by the customer.
The customer must provide a correct delivery address and contact details.
7. Receipt of Goods
Upon receiving the parcel, the customer should inspect its condition.
If the packaging is visibly damaged or the product is delivered damaged, we recommend contacting ELE’O by email as soon as possible and providing:
- your order number;
- photos of the item;
- photos of the item;
- a description of the issue;
This will help us review the situation more quickly.
8. Right of Withdrawal
Where provided by applicable law, the consumer has the right to withdraw from a distance purchase agreement within 14 calendar days from the date the goods are received, without giving a reason.
To exercise this right, the customer must clearly notify the Seller by email.
The product must be returned in accordance with applicable law.
9. Returned Items
The returned item must be:
- not used beyond what is necessary to assess the nature and characteristics of the item.
- undamaged;
- properly packaged;
- returned with all included accessories and the original packaging, where reasonably possible.
If the item has been used beyond what is necessary to determine its characteristics, the customer may be responsible for any reduction in the item’s value.
10. Non-Returnable Products
The right of withdrawal may not apply in cases provided for by applicable law.
This may include, for example, products made to the customer’s individual specifications or clearly personalised products.
If an exception applies to a specific product, the customer will be informed before placing the order.
11. Return Costs
If a product is returned because the customer exercises the right of withdrawal, the direct cost of returning the product is normally borne by the customer unless ELE’O states otherwise.
If a defective, damaged or incorrectly delivered product is returned, the matter will be handled individually in accordance with applicable law.
12. Refunds
Once the returned product has been received and assessed, the amount paid will be refunded to the customer within the time limits prescribed by law.
Refunds are normally issued using the same payment method used for the original payment, unless otherwise agreed.
Where permitted by applicable law, the Seller may withhold the refund until the product has been returned or proof of its dispatch has been provided.
13. Defective Products
If a product is defective, the customer is entitled to exercise the consumer rights provided by applicable law.
The customer should contact us by email and provide the order details and, where possible, photos showing the defect.
Each case will be assessed individually, taking into account the specific circumstances and applicable law.
14. Handmade Products
Some ELE’O products or parts of them may be handmade.
As a result, natural variations may occur in:
- colour;
- surface;
- texture;
- pattern;
- minor details of shape and form.
Such minor variations are part of the product’s individual character and are not considered defects.
15. Fragrance Characteristics
Fragrance perception is subjective and may vary depending on the individual, room size, temperature, air circulation and other conditions.
The fact that a fragrance is subjectively disliked by the customer or perceived as too strong or too weak does not in itself mean that the product is defective.
This does not limit the customer’s statutory rights.
16. Liability
ELE’O is liable for the performance of its obligations to the extent required by applicable law.
The customer is responsible for the accuracy of the information provided and for the proper use of purchased products in accordance with the provided usage and safety instructions.
ELE’O is not liable for damage arising from the use of a product contrary to the provided usage or safety recommendations.
17. Intellectual Property
Photographs, texts, logos, design elements and other materials presented on the ELE’O website are protected by intellectual property laws.
They may not be copied, distributed or used for commercial purposes without prior permission, except where permitted by law.
18. Personal Data
The customer’s personal data is processed in accordance with the Privacy Policy published on the website.
The use of cookies is described in the separate Cookie Policy.
19. Dispute Resolution
If any questions or disputes arise, we encourage you to contact ELE’O by email first so that we can try to resolve the matter by mutual agreement.
The consumer also has the right to contact the competent consumer protection authorities.
In Lithuania, consumer rights matters are handled by the State Consumer Rights Protection Authority (VVTAT).
20. Changes to These Terms
ELE’O may update these Terms to reflect changes in applicable laws, business operations or website functionality.
The version of these Terms in force at the time the order was placed will apply to that order.
21. Contact
If you have any questions regarding orders, returns or these Terms, please contact us:
ELE’O
Email: info@eleohome.lt